My email tokens don’t seem to be working either in my custom email order template, can you please tell what I’m doing wrong?

is the [FIRSTNAME] and [LASTNAME] the Shipping name (step 1) or the billing name (step 2)? I do not want to use the complete shipping address token because our store is for a hospital gift shop and they will only be delivering items to the patent rooms in that hospital. So I am hiding all of the shipping information so as to not confuse the site customer. All I want in the email is the shipping name (not address).

So can I accomplish this by removing the [SHIPPINGADDRESS] token from the Order Template, and then adding only [FIRSTNAME] and [LASTNAME] to the cart settings Headers?

I tried that already, and it worked for the most part, but for some reason even though all required field validators are disabled, it still is requiring Zip Code. (That must be turned on elsewhere behind the scenes.) So what happens is the State displays a value of 0 in the email page, and the zip code shows up.

I understand everything you're saying and I do have my setting just as you mentioned. Per my question above though, are [FIRSTNAME] and [LASTNAME] in the cart settings page Shipping or Billing names? thank you.