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9/2/2013 7:14 PM
 
Hello,
I'm having issues with the smith search module not returning any results. If I enter something I know that will not appear, it gives me a message that there are no results. If I enter a search term that I know should appear I am sent back to the buy now page with no results shown and no message.

I did find an error message in the search setup. I should add that the search feature worked fine in version 5.26.
I did a clean install and installed 5.6 and the search feature did not work. I waited until installing the patch to try and see if the patch worked but still did not received any search results. Is there something I can do to resolve this on my end?  (Im running DNN7.0)
Error: Smith.Search is currently unavailable. DotNetNuke.Services.Exceptions.ModuleLoadException: Index was outside the bounds of the array. ---> System.IndexOutOfRangeException: Index was outside the bounds of the array. at Smith.DNN.Modules.Search.SearchSettings.LoadSettings() --- End of inner exception stack trace ---
Thank you
Laura
 
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9/3/2013 12:13 PM
 
Hi Laura,

If you could please provide some screen shots of your Smith.Search Module settings,Permissions, Pages Settings, and Smith Search Settings it will help us to further troubleshoot the issue you are experiencing.

Thank you!
 
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9/3/2013 2:58 PM
 
Please see attached pdf for my screenshots. I was unable to include all the jpgs into this post.
 
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9/3/2013 4:24 PM
 
Hi Laura,

We were able to replicate the error you received in the settings and we have logged this to our bug tracker system to be resolved as soon as possible. I will post back with an update as soon as its available. Thank you for reporting this error.
 
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9/3/2013 5:35 PM
 
Hi Laura,

I am pleased to let you know that we have resolved the issue you were experiencing. If you could please submit a support ticket with a link to this forum thread we can provide you with the updated files necessary to resolve the issue.

Link to submit a support ticket:

http://www.smith-consulting.com/Suppo...

Thank you!
 
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9/3/2013 10:51 PM
 
Hi Charles,
The updated files fixed the issue. Thank you so much for your help!
-Laura
 
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9/5/2013 6:20 PM
 
Glad we could help Laura!
 
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