CUSTOMTEXTBOX1 not showing when resending email

Item		Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.
Subtotal	{{minicart.cartTotals.SubTotal \| currency : '$' : 2}}

Item

Qty

Total

{{cartItem.ProductName}}
SKU: {{cartItem.ProductSku}}

{{cartItem.Quantity | number : 2}} x {{cartItem.UnitCost | currency : '$' : 2}}

{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}

You have no items in your shopping cart.

Subtotal

{{minicart.cartTotals.SubTotal | currency : '$' : 2}}

Image	Item	Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.

Image

Item

Qty

Total

{{cartItem.ProductName}}
SKU: {{cartItem.ProductSku}}

{{cartItem.Quantity | number : 2}} x {{cartItem.UnitCost | currency : '$' : 2}}

{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}

You have no items in your shopping cart.

SKU

Product Name

Unit Cost

Qty

Line Total

{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}

You have no items in your saved shopping cart.

Status	Order No.	Order Date	Ship To	Order Total	Pay Total	Balance
Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}	{{order.OrderID}}	{{order.OrderDate \| date : 'M/d/yyyy'}}	{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}	{{order.GrandTotal \| currency : '$' : 2}}	{{order.PayTotal \| currency : '$' : 2}}	{{order.GrandTotal - order.PayTotal \| currency : '$' : 2}}

Status

Order No.

Order Date

Ship To

Order Total

Pay Total

Balance

Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}

{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}

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CUSTOMTEXTBOX1 not showing when resending email

9/30/2011 4:07 PM

Doug Dill

Joined: 9/15/2011

Posts: 1

CUSTOMTEXTBOX1 not showing when resending email

I am using the Custom textbox 1 field from Step 1 of the checkout in my email templates [CUSTOMTEXTBOX1] and the field shows in the user and admin emails after the sale.

However when I resend the email in Manage order detail the [CUSTOMTEXTBOX1] field is not in the email.

I am using SC 4.60

10/3/2011 5:27 PM

Joined: 1/1/0001

Posts: 0

Re: CUSTOMTEXTBOX1 not showing when resending email

Hi Doug,

I have been able to reproduce the issue of when re-sending the Order email from the Manage Orders screen, the Custom Textbox 1 field does not display in the email. I have sent this into programming and will postback as soon as an update is available.

Thanks,

10/6/2011 2:08 PM

Mike Damico

Joined: 12/30/2010

Posts: 190

Re: CUSTOMTEXTBOX1 not showing when resending email

While you're at it can you test your cart config to see that the customtextbox1 token even get's passed on an order completion? I can't even get the two custom textbox fields to show up on an email template.