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5/7/2012 7:10 AM
 
Richard Bruce
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Joined: 12/21/2010
Posts: 18

After upgrading our test site to 4.99 we are having issues with inventory management for variants on the add to cart page.

Here are the new options the settings page gives you for inventory control:

 

 

 

If 'Enforce Inventory Management on Add To Cart' is ticked the customer is still allowed to select and add to their cart a variant which is out of stock. The customer then has to fill in their details and select a shipping method in their cart and click continue before the message "Product" is currently out of stock, please remove the product from your cart to checkout appears at the top of the page.

This is a general message covering all variants of that item, so if a customer had bought a large and small versions of a product 'A' and small was out of stock they would think that they had to remove the large version too.

Why does an 'out of stock' message not appear when a customer selects an out of stock variant? Or simply have the module remove that variant option until it is back in stock?

Surely the two 'Enforce Inventory' options are exactly the same?

 
 
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5/7/2012 2:46 PM
 
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Joined: 1/1/0001
Posts: 0

Hi Rich,

The Enable Inventory Management on Add To Cart option will disable the "Add To Cart" button on the Product Listing page when product quantity on hand reaches zero and will also display the following popup message:



The Enable Inventory Management on Cart Page option will display "Product is currently out of stock, please remove the product from your cart to checkout" when the user presses the Proceed To Checkout button on the Cart page. See following screenshot:



The Cart has not been programmed to Disable the Add To Cart button on the Product Details module if a Variant is out of Stock.

As a possible solution, you can enable the Wishlist which will allow your customers to add the variant items to the Wishlist for purchase later if they are out of stock.

Thanks,
 
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5/7/2012 3:04 PM
 
Richard Bruce
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Joined: 12/21/2010
Posts: 18
Kevin wrote:


The Enable Inventory Management on Cart Page option will display "Product is currently out of stock, please remove the product from your cart to checkout" when the user presses the Proceed To Checkout button on the Cart page.
 

 

Hi Kevin

Thanks, the functionality you describe is for the 'Enable Inventory Management on Cart Page' option and is exactly how our site is now working, however we have the 'Enable Inventory Management on Add to Cart' option enabled. So surely these two options are the same? Why would a customer be allowed to go through the whole process of ordering an item only to find out that it is out of stock when they press the 'Proceed to Checkout' button on the cart page?

Please could you explain the difference between these two options and how they should work?

 
 
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5/7/2012 5:00 PM
 
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Joined: 1/1/0001
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Hi Rich,
 

  1. The Enable Inventory Management on Add To Cart option will disable the "Add To Cart" button on the Product Listing page when product quantity on hand reaches zero and will also display the following popup message:

 

  1. The Enable Inventory Management on Cart Page option will display "Product is currently out of stock, please remove the product from your cart to checkout" when the user presses the Proceed To Checkout button on the Cart page. See following screenshot:

 

The Cart has not been programmed to Disable the Add To Cart button on the Product Details module if a Variant is out of Stock.

As a possible solution, you can enable the Wishlist which will allow your customers to add the variant items to the Wishlist for purchase later if they are out of stock.

Or if you would like to be provided with a fixed quote to sponsor a portion of the development to enforce Variant Inventory Management on the ProductDetails page and disable the Add To Cart button of the ProductDetails module when a variant is no longer in stock, please send us a Quote Request using the following link. We quote all feature enhancements below cost since it is enhanceing the module and in most cases we can start work within a week.

https://www.smith-consulting.com/Serv...

Thanks,
 
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9/3/2013 11:47 PM
 
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Posts: 0
Has this issue been fixed?

When a product has variants, the customer cannot add it on the Product Listings page, they must go to the Product Details page to choose options and add to cart.

It's awkward for the customer, if they then happily add the product to the cart, only to find that it's out of stock.

If they notified that one option was out of stock on the Product Details page, they might choose another option and still make a purchase.
 
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9/4/2013 5:17 PM
 
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Joined: 1/1/0001
Posts: 0
Hello Bevan,

The ability for the inventory management feature to check the quantity on hand for a variant has not yet been programmed for the product details page.

If you would like to be provided with a fixed quote to sponsor a portion of the development to enforce Variant Inventory Management on the ProductDetails page and disable the Add To Cart button of the ProductDetails module when a variant is no longer in stock, please send us a Quote Request using the following link. We quote all feature enhancements below cost since it is enhancing the module and in most cases we can start work within a week.

http://www.smith-consulting.com/Servi...


Please let me know if you have any more questions or concerns. Thanks!
 
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