Software Module Upgrade Policy:
Every Smith Cart or Smith Registration license includes 90 days of free upgrades from date of purchase. After 90 days, Smith Consulting offers an upgrade subscription plan to keep your software up to date. As we continually update our products adding new features and security enhancements constantly, it is recommended that all customers try to stay fairly current on their versions.
The Update Subscription Plan is the most economical choice for companies who wish to provide their online store with all of the advantages that the latest features released. This plan ensures that you always have the latest version of the software available.
Issues that have already been resolved in current builds and cannot be easily patched in older versions may require an upgrade to the latest build. Our support department cannot provide custom bug fixes for obsolete builds or customized deployments. Our Upgrade Plan provides access to the latest releases.
Refund Policy:
For Software / Modules / Components
Smith Consulting, Inc. will provide refunds within 30 days of purchase if a significant bug or issue is found. We encourage all customers to review documentation and preview modules at www.smith-consulting.com before purchase. We also have trial versions for several of our modules that are available before purchase. We do not issue refunds or credits for any source code packages, custom programming projects or after license keys are generated.