FAQs

What kind of stores will Smith Cart work for?

Smith Cart works great for both B2C and B2B sites and can support many different types of vertical markets including: general merchandise, clothing, music, software, food products, automotive products, books, computer products, etc. Smith Cart is specifically designed for the small to mid-size merchant, looking to exercise complete control over their customer experience, while minimizing recurring monthly costs.

Do your modules support secure transactions?

Yes. If you have a SSL certificate installed, our modules will use it automatically.

Do you offer custom programming, setup and configuration and troubleshooting?

Yes, we provide custom programming, module setup and configuration, troubleshooting and training. We are able to provide a fixed quote on most projects with a well defined scope. If you would like a new feature added to one of our modules you can request a quote here or email sales@smith-consulting.com with your request.  For more information on our services and support click here.

What are my support options?

• Knowledgebase - Click here
• Community Support Available Free - Community Forums
• Priority Support - We offer 3 priority support packages; Standard, Premium and Enterprise. With each package you will be granted direct phone and email access to our technical support personnel.   Click here

Licensing, Upgrade and Refund FAQ

How is Smith Cart licensed?

Smith Cart is licensed per domain/per production site. This means that you can have a single store (production site) running on a single domain name per license. If you wish to have additional stores, or wish to use additional domain names, each must have a seperate license.  Sub portals, child portals and sub domains that have the same top level domain name (TLD) only require one license.  Quantity discounts are offered for license purchases exceeding three licenses. We do not currenly offer a multi portal or enterprise license, and it is not permissable to make modifications that circumvent our licensing requirements (one production site and domain per license).    Click here for more information on licensing.

I purchased the cart where do I get my license?

To request your license key after purchasing the cart click here and fill out the license request form.

Why do I have to fill out a license request form?

We need to generate your license with your domain name in it in order for the licensing dll to work correctly.

How do I get access to the downloads page?

Click here to access the cart downloads page.  If you do not have access and are within threee months of purchase or have an active maintenance plan, please send and email to support@smith-consulting.com with your purchase receipt and your userid on our site and support will give you access to the downloads page.  Click here for more information on upgrades.

Can I use Smith Cart on a live site and a test site without purchasing two licenses?

Absolutely. Smith Cart will run on localhost without a license key. Additionally, when you fill out the license request form you can specify your live domain and your test domain name. Your test domain needs to have a subdomain like test.mydomain.com.  We encourage all customers to thoroughly test their implementation on a test server before deploying the software to a live environment.

I am an end-user, but I am no longer using your software. Can I transfer the license to another person/company?

Single licenses are non-transferable. Additionally, these license must be have a current upgrade contract. We do not allow end-users to transfer licenses to other end-users for a variety of reasons.

What is your upgrade policy?

All software licenses include 90 days of free upgrades from date of purchase. After 90 days, Smith Consulting offers a Maintenance Plan to keep your software up to date.  For more information click here.

What is your refund policy?

Smith Consulting, Inc. will provide refunds within 30 days of purchase if a significant bug or issue is found. We encourage all customers to review documentation and preview modules at www.smith-consulting.com before purchase. We also have trial versions for several of our modules that are available before purchase. We do not issue refunds or credits for any source code packages, custom programming projects or after license keys are generated.

Payment Gateway FAQ

What payment gateways are supported?

Please see the features page.

What payment types can the customer use when ordering?

Please see the features page.

Do I need a merchant account to try your product?

No, our Online Payment and Shopping Cart software can run in "manual" gateway mode, which just collects the credit card information. If you DO need a merchant account, please click here to contact a sales representative.  To learn more about our merchant account and payment gateway setup click here.

Source Code FAQ

How do I purchase source code?

Send an email to sales@smith-consulting.com

I am a developer and already purchased source for another license. Do I have to purchase source again?

If the project you are currently working on requires source code, then you must purchase source again. The reason for this is that when the license is transferred to the end customer, they should have access to the source in case the site must be updated or upgraded at some point in time.

Do I have to purchase source code and upgrade contracts seperately for each license?

Yes. Upgrade contracts and source is purchased seperately for each license.

Trial Version FAQ

• Limits the display to 7 products with navigation (first, prev, next, last) disabled on product listing page
• Displays a small trial message at the bottom of the screen
• Expires in 30 days

Other than that it is a fully functional cart that can checkout and process credit cards.